Shipping / Payment / Storage Info.

This page contains payment as well as shipping and storage information.

SHIPPING:

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We attempt to ship your order the same day we receive it, (within the carrier's regular schedule).
 
We ship all orders via UPS ground.
 
 
You may also pick up orders at our facility located at:
 
1616 Poplar Street
Terre Haute, IN 47807
 
Mon - Fri
8:00 a.m. - 4:00 p.m.
 
 

PAYMENT:

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All personal orders must be pre-paid, we accept Visa & Mastercard.  If you are a organization using this as a fundraiser please refer to the Fundraising Information page.

 
RETURN POLICY:
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Customers often ask what our return policy is. Since we are dealing with food products any claims concerning the quality of a product must be made within 7 days of the receipt of your order - the day of receipt will be verified by UPS tracking and delivery information. Shipping and handling charges are non-refundable. We reserve the right to refund money or replace product at our sole discretion. But we are very confident that you will find our products to be of the best available quality.

STORAGE:

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HUMIDITY, HEAT & TEMPERATURE CHANGES ARE THE BIGGEST ENEMIES OF OUR PRODUCTS, A REFRIGERATOR IS NOT A GOOD PLACE TO STORE THESE PRODUCTS, REFRIGERATORS ARE HUMID, CHANGE TEMPERATURES GREATLY IN A SHORT AMOUNT OF TIME AND TRANSFER ODORS FROM ONE ITEM TO THE NEXT EASILY. DRY MIXES AND DRIED FRUITS ARE THE FASTEST TO ABSORB HUMIDITY AND ODORS. STORE ACCORDINGLY PLEASE.
 
 
RAW NUTS: should be frozen in an airtight container (glass jars work great) if they will not be used within 5-10 days. Do not freeze solely in the package that they come in, always place in another airtight container.
 
ROASTED AND SALTED NUTS: should be kept cool and DRY in an airtight container. Please do not rely on the packaging that the nuts come in for storage purposes at home once it has been opened, the products are stored at our facility in temperature and humidity controlled enviroments that cannot be easily duplicated at home. Roasted/salted nuts will keep 2-3 weeks when properly stored.
 
CHOCOLATE COVERED ITEMS: should be kept COOL and dry, if chocolate products are frozen they may take on a white coloration on the surface of the chocolate or appear speckled, this does not affect the quality of the product. Some chocolate products are polished, making them shiny in appearance, others are not, unpolished chocolates may have white dents in them that occur during shipping. Patties, pretzels, peanut clusters and english toffee are examples of unpolished chocolates. Chocolate products will keep 3-4 weeks when properly stored.
 
FRUIT MIXES / OTHER SNACK MIXES: should be kept cool and DRY and stored in an airtight container, again do not rely on the package the product comes in for home storage once it has been opened. Energy mix may be frozen in an airtight container for long term storage since it is an all raw product. Fruit and snack mixes will keep 2-3 weeks when properly stored.
 
HUMIDITY IS THE BIGGEST ENEMY OF MOST PRODUCTS !!